Free quote within 24h Installation, training and after-sales service in mainland France
Next-generation warranty & after-sales service

A breakdown? Get back up and running in minutes.

Your AI Assistant · Machine tools, a world first, guides your operators step by step through an alarm, a restart or a technical question, 24 hours a day. Trained on Fanuc, Siemens, Heidenhain and Mitsubishi, then customised with your own manuals, it is supervised by our after-sales technicians in France. 2 years' access included with the purchase of a Baofeng — available for other brands following a tailored assessment.

Open the Customer Area Request a call back from after-sales
Customer Area
MainJobToDo
JD
My machine fleet
BF-V11 · Machining centre
In production
98%
Uptime
Alarm SV0401 resolved by the AI Assistant
3 min ago
< 4 h
After-sales reply
24/7
AI Assistant
Technical AI Assistant
I'm here to help.
80 %
Problems solved
without a site visit
< 4 h
After-sales response time
France
1 an
Parts
& labour warranty
2 years
24/7 AI Assistant
free with purchase
Your path in the event of a breakdown

From machine alert to restart, step by step.

A process designed to save you time, day and night, while keeping a human in the loop.

1

Log in

Open your Customer Area from a phone, a tablet or the CNC control.

You
2

AI diagnosis

The AI Assistant asks you the right questions and identifies the cause.

AI Assistant
3

Guided resolution

80% of cases resolved immediately with a step-by-step procedure.

AI Assistant
4

Smart ticket

If a human is needed, the AI generates a complete ticket in one click.

AI + You
5

Human intervention

A French technician takes over with the full context at hand.

After-sales service France
A first on the French CNC market

An AI Assistant that helps you,
never one that replaces you.

A world first in machine tools. Trained on Fanuc, Siemens, Heidenhain and Mitsubishi CNC controls, then customised by our technicians using your own manuals and diagrams. Every answer cites its source. Continuously supervised by our after-sales team in France. You stay in control, at every step.

Human on demand One click for a French technician.
Private messages Visible to your account and to our after-sales service.
2 years free Included with purchase; other brands on request.
Instant response Even at 3 a.m.
Technical AI Assistant
Online
Alarm SV0401 on my BF-V11. The spindle no longer turns.
Diagnosis: alarm SV0401 indicates a spindle servo motor overspeed. 3 common causes. Let's start with the most likely: let's check parameter N2021.
OK, I have access to the parameter.
Perfect. Apply the value 3000, restart the CNC control and return the spindle to its reference position. I'll stay with you.
Resolved in 2 min 47 — no prolonged downtime
Your questions about the AI Assistant

Complete transparency.

Everything you need to know before entrusting your after-sales service to a supervised artificial intelligence.

Will AI replace humans?
No, quite the opposite. The AI filters out the simple cases so that our technicians can focus on genuine emergencies. You can ask to “Speak to a human” at any time — immediate transfer.
What if the AI doesn't understand my problem?
The AI recognises its limits. In that case, it automatically generates an enriched ticket (codes, logs, context) and forwards it to our French after-sales service. A technician calls you back without you having to explain anything again.
Are my machining programs protected?
Absolutely. European servers compliant with GDPR. The AI never has access to your programs or your trade know-how. It only sees what you choose to share.
Is it reliable on my specific machine?
Trained on all official Fanuc, Siemens, Heidenhain and Mitsubishi CNC controls — which equip over 90% of the world's industrial machine base. It is then customised by our technicians using the specific manuals and diagrams for your machines, supplied during the onboarding study. Every answer cites its exact source (manual, chapter, page) and the knowledge base is continuously enriched by our French after-sales team.
Is there a cost or a subscription?
2 years of access entirely free with every Baofeng machining centre delivered, including the initial indexing of your manuals by our technicians. Beyond that, an extension is available on request, with no obligation. For workshops equipped with other brands, access is provided through a customised study with our teams — pricing available on request.
I don't have a Baofeng machine. Can I still use the AI Assistant?
Yes, following a customised study. Whether your machine base includes Haas, DMG Mori, Mazak, Doosan, Okuma or other brands, our technicians work with you to understand your machines, index your manuals and diagrams, then activate your customised AI Assistant. It is a fully supported process from start to finish, never simple self-service. Request a customised study.
I prefer to call: is that possible?
Of course. Our French after-sales line remains open on working days (response within 4 h). The AI is an option, not an obligation. Many customers use it at night and call during the day.
Manufacturer's warranty

Your warranties, in plain terms.

Everything we cover with every Baofeng machine, with no small print.

Main warranty

1 year parts & labour

All our machines are covered by a comprehensive manufacturer's warranty. Spindle, CNC control, servo motors: everything is covered by our partners Fanuc, Siemens and THK.

Spare parts included
Technician labour included
Travel within mainland France
CNC software updates included
1 an
Full
warranty
24/7
Technical
support
24h
Parts shipped
from France
0 €
Parts &
labour

Parts in stock in France

Seals, bearings, belts, sensors: shipped within 24 h.

Preventive maintenance

Annual contracts to maximise the service life of your machine.

Ongoing training

Advanced sessions for your operators and programmers.

CNC updates

CNC control software updated throughout the warranty period.

Need assistance?

Your after-sales service never sleeps.

Log in to your Customer Area or contact our team in France directly.

Open the Customer Area Get a call back within 24 h