Free quote within 24h Installation, training and after-sales service in mainland France
Our services

Your machine, from quote to series production — and beyond.

Sales, turnkey installation, on-site training, preventive maintenance and after-sales service in France. Plus a technical AI Assistant available 24/7.

Request a quote Get a call back within 24 h
  • 24/7Immediate technical support
  • FranceAfter-sales service & spare parts in stock
  • 2 yearsof technical AI included with purchase
  • 10+Years of CNC experience
4 pillars

From needs analysis to on-site follow-up

Every stage is managed by a dedicated technical contact — no hand-offs, no loss of information.

Sales & advice

  • Free needs analysis
  • Model & option selection
  • Quote within 24 h
  • Financing & leasing
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Turnkey installation

  • Secure transport for large machines
  • Laser levelling
  • Fluid and electrical connections
  • Test cuts + certificate
See the process

Training

  • On-site operator training
  • ISO / FANUC / Siemens programming
  • First-level maintenance
  • Bilingual documentation
Training programme

Maintenance & after-sales service

  • Immediate technical assistance, 24/7
  • Spare parts in stock in France
  • Annual preventive maintenance contracts
  • Rapid response through our French after-sales network
Our after-sales service in detail
A world first in machine tools

A CNC technical assistant at every workstation, 24 hours a day.

Trained on Fanuc, Siemens, Heidenhain and Mitsubishi CNC controls, then customised by our technicians using your own manuals. Your AI Assistant guides your operators through alarms, restarts and technical questions — nights, weekends and bank holidays included.

2 years' free access with the purchase of a Baofeng machining centre. Also available to workshops equipped with other brands, subject to assessment.

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Maintenance contracts

Three levels for your machine fleet

From basic support to a comprehensive contract with guaranteed response times — choose according to how critical your production is.

Essential

For workshops that handle 1st-level maintenance themselves.

  • Access to the Customer Area
  • 24/7 technical AI Assistant
  • Hotline support 5 days a week
  • Spare parts at catalogue prices
  • Not included: Annual preventive visit
  • Not included: Priority on-site intervention
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Most popular

Comfort

For continuous, stress-free machining — our most popular plan.

  • Everything in the Essential plan
  • Annual preventive visit by a technician
  • Unlimited remote diagnostics
  • −15% on spare parts
  • Priority on-site intervention
  • Not included: On-site spare parts
Request a quote

Complete

For critical 24/7 production — zero unplanned downtime.

  • Everything in the Comfort plan
  • 2 preventive visits per year
  • On-site wear parts kit
  • Labour included on call-outs
  • 7-day hotline · dedicated follow-up
  • Annual report & recommendations
Request a quote

Contracts are priced according to the number of machines, their age and their usage. We offer you a tailored plan after auditing your machine fleet.

Our commitments

Clear rules, in writing.

Warranty & after-sales service in detail
24/7
AI technical support
Answers within minutes
France
Spare parts stock
No importing for every breakdown
1 an
Manufacturer's warranty
Parts & labour
1
Dedicated contact
From quote to long-term follow-up
Frequently asked questions

What manufacturers ask us.

Another question? Write to us
How does the warranty work?
1 year parts and labour as standard. Can be extended up to 3 years. The manufacturer covers manufacturing defects; our team in France handles call-outs and parts.
Are spare parts really in stock in France?
Yes. We keep a stock of wear parts and critical components (bearings, ball screws, sensors, boards, servo motors) at our logistics hub in France. No waiting for a shipment from abroad for a screw or a sensor.
How long between an after-sales request and resolution?
The AI Technical Assistant responds within minutes and resolves most operator issues immediately (alarms, restarts, settings). For on-site call-outs, our partner technicians cover mainland France, scheduled according to the criticality level of your contract.
Is operator training included?
Yes. 2 to 3 days of operator and 1st-level maintenance training are included in commissioning, at your site with your parts. Additional training is available (advanced programming, 5-axis, parameter setting).
Does the AI Assistant work on other brands of machine?
Yes, subject to a custom assessment. The AI is pre-trained on Fanuc, Siemens, Heidenhain and Mitsubishi. We then customise it with your manuals and your internal knowledge base — whatever the machine brand.
Do you offer financing?
Yes. Leasing, operating lease, lease with purchase option — our financial partners adapt to your business. Monthly payment simulation provided alongside the machine quote. Find out more →
Services & after-sales

A project or an after-sales need? Response within 24 h.

Describe your needs in a few lines: free analysis, machine recommendation or tailored maintenance contract.

  • Free technical analysis
  • Costed proposal within 24 to 48 hours
  • A dedicated contact from start to finish
  • No obligation
Request a call back within 24 h

Reply within 24 working hours · No obligation · Your data remains confidential